Orchestrate Complexity in Service
Every business has those moments when they get judged, when they either delight or disappoint. Bringing together all the decisions, the processes… the blood, sweat and tears… to deliver at those moments, is what it’s all about. In service industries the Moment of Service means…
Building a digital-first organization to deliver seamless experiences
Maximizing the utilization of your resources, assets, and data to streamline complexity and delight customers
Increasing your pace of innovation to create competitive differentiation and to build brand loyalty
Why the Moment of Service matters in your industry
Fixing the fundamentals
Learn from our research with 1,700+ executives, industry by industry, as we asked them about the most important opportunities to improve customer experience in the wake of the pandemic.
Podcast: Panasonic sets its sights on service
Karl Lowe, Head of Panasonic European Service at Panasonic Heating & Cooling Solutions Europe, joins us to talk about the company’s strategic objectives around service, incorporation of remote assistance, and customer focus.
Understanding new business models and opportunities
The past year has been a time of reckoning for businesses. In the wake of unprecedented turbulence, companies across the world have accelerated transformation strategies and developed new business models.
"With the help of IFS, Spencer Technologies is able to offer end to end service support for their retail clients."
Rudy Goedhart, Director of Systems Development
Spencer Technologies
Customers trust IFS
Customers trust IFS to enable their Moment of Service™
IFS Cloud for Service Industries
IFS Cloud enables companies to manage the customer, people, and asset elements of their business in a single solution. IFS Cloud is built for your industry, to solve your business challenges, and to make your digital transformation easier.