MOMENT OF SERVICE
The Book
Every business has multiple fleeting moments where it either delights or disappoints its customers.
An insightful read that delves into how the most progressive businesses around the world are putting customers at the center of what they do and how they orchestrate complexity to deliver an amazing moment of service.
Created by Darren Roos
As one of the software industry’s most respected leaders, Darren has dedicated his career to helping customers grow and succeed. This often involves a lot of changes but central to getting it right is ensuring how you serve and engage with end customers. The moment of service address what really matters in establishing a customer-centric organization.
CONTRIBUTIONS FROM
CONTRIBUTIONS FROM
A perfect Storm
The Moment of Service is a "perfect storm". Consumer expectations when it comes to service have hugely increased, which is forcing businesses to evolve. And on the other side of the coin, the opportunity for businesses to differentiate and create new revenue streams from service is huge.